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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanika Lewis

May 29, 2025

5  out of  5
rating by Tanika Lewis
"Everyone there are very nice calm and has lots of patience especially Eric and nate because thats who i deal with usually and with that being said great customer service"
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Peyton Payne

May 28, 2025

5  out of  5
rating by Peyton Payne
"Jason Goff is a great insurance agent. He is friendly, easy to work with, and very knowledgeable in what he does. He will not hesitate to help you with any questions that you might have regarding your insurance whether it is home, auto, or life. Would definitely recommend State farm to new homeowners or car owners!"
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Zach Brown

May 28, 2025

1  out of  5
rating by Zach Brown
"I typically don’t leave reviews, but I feel compelled to share my experience in hopes of helping others make an informed decision. After being involved in a serious car accident, I turned to Jason Goff’s State Farm office expecting guidance and support. Instead, I was met with a lack of transparency, poor communication, and zero accountability. I was informed — for the first time — that my deductible was set at $10,000, a number I never knowingly selected. Despite my repeated attempts to resolve this, including multiple recorded phone calls with agents and support staff (all conducted legally with consent), Jason Goff’s office has refused returning my emails, as my preferred method of communication due to lack of transparency. This has left me with no transportation in running a business, providing for my children, and fearful to seek necessary medical care due to uncertainty around my insurance coverage, I’ve filed a formal complaint with both State Farm’s corporate office and the Illinois Department of Insurance — but as of this review, the situation remains unresolved. In moments like this, insurance is supposed to offer peace of mind. My experience has been the opposite. I would strongly advise others to look elsewhere for an insurance agent who will advocate for you when you need them most."
We responded:
"Dear Zach, Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you faced following your car accident and for any frustration this situation has caused you. It’s clear that this has been a challenging time, and I am truly sorry that we did not meet your expectations. Your feedback regarding communication and transparency is invaluable, and I appreciate you bringing this to my attention. We strive to provide our clients with support and guidance, especially during difficult times, and it’s concerning to hear that we fell short in your case. I want to assure you that we take your concerns seriously and are committed to making improvements. I would like to address your situation directly and work towards a resolution. Please reach out to me at 309-762-1187 or jason@insurancequadcities.com, and I will personally ensure that your concerns are heard and addressed. Thank you once again for your feedback. I hope to have the opportunity to resolve this matter and restore your faith in our services. Best regards, Jason Goff Agent State Farm Office"
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dylan keefer

May 16, 2025

1  out of  5
rating by dylan keefer
"We took out renters insurance with him and what we got his him telling us that we could eat, cops showing up at our door, thousands of dollars of our money stolen soon after, and at least 1/3 of our belongings stolen. That kind of insurance is a scam."
We responded:
"This is a FAKE review posted by someone who has stolen the identity of this individual! Please Disregard.. "
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Richard Patterson

May 7, 2025

5  out of  5
rating by Richard Patterson
"Jason responded quickly and addressed my ILIVS issue with the Illinois secretary of state."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chad Arguello

May 5, 2025

5  out of  5
rating by Chad Arguello
"Excellent people to work with very responsive and fair pricing"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carrie Calderon

April 11, 2025

5  out of  5
rating by Carrie Calderon
"Jason Goff and his staff are a reliable company that treat you like family. They take their time to make sure you get the best deals for you. I highly recommend them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gloria Breiholz

April 9, 2025

5  out of  5
rating by Gloria Breiholz
"Jason, Nate & Keaton are all outgoing & patient whenever I call and they are helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dan Scherschel

April 9, 2025

5  out of  5
rating by Dan Scherschel
"Jason Goff and his team are simply the best! Everyone is helpful and they all work together as a finely tuned engine!! I refer Jason to friends and relatives with their insurance needs!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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b Lampo

March 31, 2025

5  out of  5
rating by b Lampo
"As a Senior citizen, Jason took the time to answer all my questions and walked me through the entire process, making it very easy. Thanks, Jason!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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lovey beat

December 27, 2024

5  out of  5
rating by lovey beat
"They are very quick to help with claims and roadside assistance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jenny Weidner

November 7, 2024

5  out of  5
rating by Jenny Weidner
"Jason and his team are amazing! Office has a friendly & cool vibe and they are all super helpful. Highly recommend!!"
We responded:
"We’re thankful for your feedback! Keep in touch and let us know how everything is working out for you! "
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Barbara Meyers

November 6, 2024

5  out of  5
rating by Barbara Meyers
"We contacted Jason Goffs office last minute before leaving for a trip to ask about insurance on our rental car. Everyone was very helpful in getting us a quick reply and Nate was able to quickly add the insurance we needed to our policy. This not only saved us money but gave us piece of mind that we were prepared for our upcoming trip. You have always been helpful to us Nate. Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Edwin Vazquez

September 26, 2024

5  out of  5
rating by Edwin Vazquez
"I love State farm insurance When I have questions they are all ways there to hlep they are the beast Car insurance and winners insurance companies"
We responded:
"Thank you, Edwin! We appreciate you! "
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ScientificTyty48

August 15, 2024

5  out of  5
rating by ScientificTyty48
"Great guy. It was super simple and fast to get insurance on my car. He was kinda and very helpful thru the whole process"
We responded:
"Thank you! "
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Roberta Russell Harris

June 4, 2024

5  out of  5
rating by Roberta Russell Harris
"Jason was of great help in changing our insurance from a different company. We will be saving a lot of money. I highly recommend him"
We responded:
"Thank you for the kind review and trusting us with your insurance needs! "
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Murphy Falgout

April 16, 2024

5  out of  5
rating by Murphy Falgout
"Always very helpful, explains everything in detail, very friendly."
We responded:
"Thank you for your kind review. "
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Dawn Ventris

April 11, 2024

5  out of  5
rating by Dawn Ventris
"Excellent customer service. Everyone is so nice and helpful. They made the transition from our old insurance seamless."
We responded:
"We appreciate the kind review and letting us work with you! "
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Leslie Nolan

March 29, 2024

5  out of  5
rating by Leslie Nolan
"Jason and his team made our insurance transfer from another state painless. Great for always being available and answering any questions."
We responded:
"Thank you for the kind review and thank you for trusting us with your business! "
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Trash_Man -

March 14, 2024

5  out of  5
rating by Trash_Man -
"The front desk guy was very nice and helpful over the phone when I called. Great customer service!"
We responded:
"We appreciate the review! We're here to answer and questions you may have. "
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Anime Anime

March 14, 2024

5  out of  5
rating by Anime Anime
"The people here are great, cooperative and friendly, just a great place in general"
We responded:
"Thanks for the review! "
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Ayla Burton

March 14, 2024

5  out of  5
rating by Ayla Burton
"Evan is the coolest"
We responded:
"Evan is great! Thanks for leaving us a review!"
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Mandy Haire

November 18, 2023

5  out of  5
rating by Mandy Haire
"They are super helpful and always go above and beyond. I feel like I can count on them and I feel well protected with them as my insurance company!"
We responded:
"Thank you for the kind review, and thank you for putting your trust in our office. "
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Lisa Carroll

November 1, 2023

5  out of  5
rating by Lisa Carroll
"Deer meets car… and State Farm saves the day! I truly appreciate the quick and pleasant response that exceeded all expectations. So grateful for assistance — no hoops to jump, just quality care!"
We responded:
"Thank you so much for the great review and for putting your trust in our agency! We appreciate your business! "
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Thomas Peck

August 1, 2023

5  out of  5
rating by Thomas Peck
"Nathaniel was awesome to work with. Very knowledgeable and when setting up claim, he put his phone on speaker so I could hear conversation so if I had questions about claim. He’s a keeper..!!"
We responded:
"Thank you so much, Nate IS a keeper! Thanks for trusting us with your insurance. "